So the problem must have been some corruption within the Smart Hub 2. You need to activate it by following the instructions in the email we sent you. I'm sorry to see you're having problems with your complete wifi disc. This will guide you through the set-up and suggest the best location for your disc. You wonder what you should look out for when making a BT complete WiFi disc setup. How to connect a BT Complete Wifi disc? First check the Ethernet connection from your hub (router). The LED is permanently red and the new disc doesn't appear in the app. on You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Follow the simple steps below for troubleshooting this problem. Your first disc will use the Ethernet port to connect to your hub (router). The light flash red and within a few seconds turn solid blue Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. Find the best location for your disc using the My BT app's disc location checker. 30-03-2019 This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. Using an extender will still provide you with a faster-than-average Internet connection at home. This article is the right option for you. on >. I have been looking for a resource like this. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. Step 6. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. For further troubleshooting and support see What does the orange LED on the disc mean? Only by factory resetting all three in that order did everything work together. Watch this short video to set up or follow the steps below it. You can now unplug the cable. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. There has to be a reason for this happening. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can do this from the Settings menu or manually turn each disc off then on. Not got the app? Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. My BT app has been intelligently updated to be your perfect Wi-Fi companion. Hi@JimWooly21 thanks for the update and good to hear all is working ok now. Usually this is about halfway between the two devices. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Set mode 1 for the complete WiFi Disc instead of setting mode 2. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. Dont use another power adapter. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. Problems with Complete Wi-Fi, what do I do? Press POWER on the device again to turn the hub on. Sure enough, we see a 75% increase. The hub's administrator password allows you to log in to the device system. Check the connection between the Openreach modem and the main and turn on the lights before activation. Alternatively, follow the steps below to connect using an ethernet cable. Finally, if the first two attempts can not solve the issue, call the number on the BT website. If you are a new customer, the company will provide you with a BT ID through an email for activation. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. You may want to adjust the position after set-up if your speeds are slow. >. The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. If you're a new customer, we'll have created your BT ID when you joined. Now, if you face this problem, you can follow the detailed steps in our tutorial. The LED will flash blue slowly. On the home screen, select. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Step 3. Select the Begin Location Test option by tapping it. on Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Go to your nearest store or order a new shop online for new cables. This is similar, but without using the BT Smart Hub 2. Not got the app? Mode 1 setting offers you the best performance with the optimal speed and range. The LED is permanently red and the new disc doesn't appear in the app. Step 3. 17h28. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. Wait until the LED turns purple, blinks blue, and then turns solid blue. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Tried resetting the disc several times. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. Use the disc location checker in the My BT app to find the best location for your disc. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Step 5. I have had the SH2 and Disc for over 9 months and it has never lost connection. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? Do not use it if it is damaged to prevent danger. 17-09-2019 Here are detailed steps for restarting the hub: Step 1. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. 17h23. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. 18h07. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. Connect the disc to the hub via Ethernet cable by closing the two devices. How to Know if there is a problem with the BT Disc Setup? What's the admin password and why do I need it? Ask for support from BT team if you have issues. It's aimed at people who have to put up with patchy WiFi spots at home. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. 31-01-2019 Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. Then you can get connected and online straight away without your broadband being activated. You can consider this method as the last resort, even if your Shaw modem flashing green. Wait a few seconds for the completed connection. But if you cant move it, dont worry, your disc will work OK. When the light on the disk turns solid blue, it is connected. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? It's a pain having to move it and shift the settee to reconnect each time. Problems with Complete Wi-Fi, what do I do? Re: Does BT Wifi disc require a physical ethernet connection to work? The light on your disc will turn red wait until it turns solid blue again before continuing. You'll need to update your wireless devices with the new details. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. A BT sales rep offered me a new contract that included the Wifi range extending discs. Go to Advanced Settings and choose Wireless. Wait for a text or an email for confirmation once the Full Fibre is activated. How do I Change the Name of My Wireless Network? In this case, it means the BT WiFi disk can not be connected to the network. Announcements, Guides & Community Updates. Announcements, Guides & Community Updates. This will guide you through the set-up and suggest the best location for your disc. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. Remove the disc and insert it where you want. 17-08-2019 If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. Does a Wi-Fi Extender slow down Internet speed? Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. The LED is permanently red and the new disc doesn't appear in the app. 15h36. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. This will guide you through the set-up and suggest the best location for your disc. How do I set up port forwarding on my BT Hub? After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. 10-07-2020 Full Wi-Fi only works with BT Smart Hub 2. This is a must-have device if you face speed problems anywhere in your house. If you're using Premium Whole Home Wi-Fi, you can't. A quick guide on fixing BT disc flashing red. Usually this is about halfway between the two devices. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. I can't install an add-on disc. 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Go to your hub's settings in the My BT app and choose Update wireless network. 3. Also, it's an impressive piece of kit on paper. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Restart is one of the simple and popular methods to help you solve technological problems. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. Lastly, you will search and scan the My BT QR code. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. No action required - it takes approximately 60 seconds to fully turn on. on Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. Step 2. Keep the disc and device away from the water sources. I can't install an add-on disc. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. You can then unplug it and move it to your chosen location. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. On the other discs you can use the Ethernet port to connect other wired devices to the network. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. 10-07-2020 You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. I have gone through the set up procedure multiple times with the same end results. Step 3. Then, navigate More and Your WiFi network and Set up New Disc in the app. Press the power button on the back of the disc to switch the disc off. This will guide you through the set-up and suggest the best location for your disc. You may want to adjust the position after set-up if your speeds are slow. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Just plug it in to the mains and connect a lan cable between it and the hub. Ask for an engineer to install Openreach if you dont have My BT app. When this process finishes, the disc will appear solid blue. These settings can be varied if you first set up the device. Come near BT Smart Hub and detect POWER, Step 2. On the home screen, select More, Your wi-fi network and then Set up new disc. You can follow internet usage, bill, and products of the UK companys extras. Press the power button on the back of the disc to switch the disc off. Step 3. Step 5. You can still set up your disc without it. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. You'll need to update your wireless devices with the new details. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. 20h43. What is Complete Wi-Fi and how do I get started? I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). 15h25. You are prompted to type the Admin password. You need to activate it by following the instructions in the email we sent you. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. Step 4. Try restarting your Whole Home Wi-Fi. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. 0 Ratings. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. Built-in wi-fi technology automatically . Does BT Wifi disc require a physical ethernet connection to work? Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Thanks. on On the home screen, select More, Your wi-fi network and then Set up new disc. The quickest and easiest way is by using the BT Business app. You can download the My BT app from the App Store or Google Play Store. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Does the disc have to connect via ethernet? In the unlikely event that a disc gets too hot, it will turn off automatically. 10-07-2020 You must also set up Smart Hub 2 for BT disc to get faster. Ordered a Hybrid Connect device? 19-08-2019 F. ollow the complete guide to double-check the disc's location: Step 1. BT disc flashing red is common when using the BT WiFi network, but what are its causes? Set the Complete WiFi Disc Setting from mode 2 to mode 1. Only your first disc can be connected to the hub (router) using an Ethernet cable. You will see the light on the device change into orange but return to solid blue within one minute. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. Between your router and the Wi-Fi dead zone, place the extender. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Take a look at the video and information below about getting set up. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. Besides, you also update the useful information about this device from our post. You can do a location test with WiFi Disc, power supply, and phone. You can use the ethernet port on the disk to pair it with your hub. 29-01-2019 Go to your nearest store or order a new shop online for new cables. You will see the question, what does your home look like?. 19-08-2019 All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Use a needle or paper clip to press the factory reset button for about one second. No action required - it takes approximately 60 seconds to fully turn on. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. Alternatively, follow the steps below to connect using an ethernet cable. Plug the internet cable into the modems LAN 1 outlet. It will support you in monitoring the companys online services while accessing the process. What to Note when Performing BT Wifi Disc Setup? on on Pair the complete WiFi disc to the hub again. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. Do not use it if it is damaged to prevent danger. The first thing is the number of the disc; next is care and safety. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. Step 1. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. You can also get full Wi-Fi as part of the BT Halo 3+ package. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. There's one . Wait for it to be turned off for about 15-30 seconds, Step 4. Everything you need to know about BT WiFi disc. Proceed to the location in your house BT app is guiding you. The above is an ultimate guide that helps you fix the red light blinking on the BT disc quickly and easily. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. BT Hub 5 on 70 meg BB. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. 15h30. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. Wait until the disc has cooled down before turning back on. The LED will flash blue slowly. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. 22h29. Within two minutes, follow the instructions on your device to connect. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. Wait for the color to switch to solid blue and turn off the device.
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