eurostar cancellation insurance

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers Rights and Obligations (PRR) and all relevant national laws apply to travel on Eurostartrain services. Please refer to those other railway operating companies for details of their conditions of carriage: links to help you with access to some of these are provided on our website:www.eurostar.com. If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. Yes, if you live in the UK. 0000438622 00000 n 0000411940 00000 n You accept the risk of any failures to your hardware and/or software as a result of using the service. After this time, no exchange will be possible. Please check your confirmation email for your hotel's cancellation policy. Whilst Eurostar International Limited tries to ensure all fares, conditions and times are correct it cannot be held responsible for errors or omissions. 0000131085 00000 n 0000189121 00000 n 0000182747 00000 n Electricscooters (e-scooters) and hoverboards. 11. 1.1 By using the service you agree to be bound by these terms and conditions in full. 0000224841 00000 n Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. Please read the policy wording carefully to ensure you have the cover you need. Dangerous sporting equipment (seesporting equipmentsection). Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. I purchased their additional cancellation insurance for 9. 0000205123 00000 n 0000250569 00000 n We will not amend these Conditions of Carriage with retroactive effect following your date of travel. Copies of the Conditions of Carriage and Conditions of Sale may be obtained by writing to Eurostar UK Sales, Times House, Bravingtons Walk, London, N1 9AW or via the website:www.eurostar.com. In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. 0000258310 00000 n Beyond this point you will not be able to claim a voucher. Any exchange of Standard or Standard Premier tickets must be made before your scheduled departure time. An electronic version of the PRR can be accessed via the following externalwebsite:https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371. Do not collect email addresses or other personal details or use the service to send spam. 52. 4. All tickets offered under this promotion are non-exchangeable (i.e. Please note fencing swords can be carried as permitted luggage provided they are in a protective case. 0000133694 00000 n FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved. Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration. 1. If your ticket is defaced or damagedIf a ticket has become spoiled, or tampered with, or altered in any way, or if you have been issued with an electronic ticket and the barcode on the electronic ticket is not readable, then the ticket is not valid for travel. 0000411556 00000 n These will be confirmed on your policy confirmation once the policy is purchased. 0000071676 00000 n InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. AWP Assistance UK Limited FCA registration number is 311909. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. Only 1 e-voucher can be redeemed against Hotel or Train + Hotel bookings. 75% of the cost of the affected leg as a Eurostar e-voucher. 0000146766 00000 n 13. Re: Anyone with experience of Eurostar Travel insurance? We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. Then, when you get to the Checkout page, enter your9 or 16 digite-voucher code and click 'apply'. 0000246806 00000 n If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 8. 0000119955 00000 n 0000174070 00000 n 1.1 By using the service you agree to be bound by these terms and conditions in full. 0000197193 00000 n 0000119246 00000 n 0000119413 00000 n Any change of ticket to a different date (or other change to any of the details of a ticket) must be made in accordance with the conditions applicable to that particular fare type, and may be subject to exchange and service fees where applicable and the payment of the difference in the fare. All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the service whether express or implied, arising by law, custom, prior oral or written statements by Eurostar, or otherwise (including, but not limited to any warranty of satisfactory quality, merchantability, fitness for particular purpose, title and non-infringement) are hereby overridden, excluded and disclaimed to the fullest extent possible under law; and. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. We will not make a refund for any such ticket (or portion), except where the loss, theft or mislaying is the result of our negligence. For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. Do not to infringe upon the privacy of others while using the service, this includes the transmission of still or moving imagery of other people nearby. Once I received the confirmation email, I noticed I had booked it for the . 0000158647 00000 n 0000161434 00000 n You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. Eurostar International Limited has made every effort to check and test material at all stages of production. Additional ServicesThe supply of additional services for groups such as catering shall be by mutual agreement between us and the nominated group leader. Car ParkingThe conditions governing the parking of motor vehicles and bicycles are available for inspection at our stations where this facility is offered. You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. Was this answer helpful? 0000162154 00000 n Conditions on which tickets are issued. 0000264420 00000 n 25% of the cost of the affected leg as a cash refund. 0000222832 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909 . Enter your details below to request an eVoucher or exchange your ticket. If you have an 8 digit e-voucher code, please add a 0 at the beginning of the number when entering it at checkout. 41. You can only use the promotional code once. AWP Assistance UK Limited FCA registration number is 311909. 0000214021 00000 n You agree that your use of Eurostar International Limiteds website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets. Specific conditions for Electronic TicketsWe may issue you with an electronic ticket instead of a paper ticket. Get reimbursed for lost, damaged or stolen bags. This may includepresenting valid health and other necessary documents. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. So you would be covered within the EEA with your NHS coverage. insurance as shown on your insurance confirmation. It's all covered with the EHIC. TM. In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage. 0000215646 00000 n Do not pretend to be anyone other than yourself. Please note that no booking fee applies for customer paying with Eurostar gift vouchers. 0000270179 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. Audit RequirementsOur staff or agents may retain tickets for audit purposes. 0000119596 00000 n Trip cancellation cover for Single Trip policies begins from the issue date shown on your policy confirmation. It only covers what is covered in the visiting country, some of which require private insurance for these improbable misfortunes. 0000164350 00000 n 23. (ii)Act responsibly the service is provided on the basis that you use it responsibly. Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000151684 00000 n 0000201816 00000 n You will be able to view the full policy details by clicking the Policy Wording link on the travel insurance pages.
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