bt youview box stuck on loading

From My Account you can also check your connection and test your line for any issues in the Service Centre. / 3.3.168: Complete: BT: The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. This happened to me a couple of weeks ago. 14-12-2020 Hi@SiGreenwood Did you receive the new box OK? Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Read our cookie policy. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 11:52 AM. - edited Leon, did you use the delete recordings option or keep them? Factory reset, delete recordings. Yes I received my new box and it all seems to be working fine. Access from your Country was disabled by the administrator. Instructions for doing this can be found here: Mine has just started doing the same thing. 04-05-2019 Thanks for your time and help. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. I can't tell you what the model or software . Sadly factory reset stopped at set up broadband connection. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . YouView box not booting. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. There was a factory reset, but keep recordings option, but this failed. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. The different options available are displayed below. on on I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. on This can be causes by it being knocked while it was turned on. Until I saw this thread, I was blaming that for this symptom. If it does then you have the original Humax DTR-T1000. (Yes, I have pressed the 'Me Too' button.) 21h23, on YouView+ UHD box stuck loading and needs full factory reset. on 04-04-2020 Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Humax have a reputation for being the best Freeview / Youview boxes around. 02:18 PM. 05-07-2022 04-04-2020 17h00. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. The factory reset keeping recordings worked! Youview box used to work, no problem with other gadgets. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. on It is described at. Sorry you are experiencing a problem with BTTV. You can print a freepost label to eturn the box if you wish. I think that hardware failure is a possibility. You view box stuck on loading page. At that time, I switched it off and left it unplugged for a minute or two. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. 03:34 PM, on Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. 04-04-2020 http://videos.youview.com/support/maintenance_mode.pdf. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). 15-12-2020 At that time, I switched it off and left it unplugged for a minute or two. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. The broadband still keeps dropping. To have two die on you like this sounds like very bad luck. OpenReach engineers to the house. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! I am now trying a full factory reset. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Ive made quite a few recordings, although none in 4K yet, all with no problems. You do not have permission to remove this product association. All rights reserved. More info. Within three seconds press and hold the power button on the front of the box and hold both buttons. Worked fine until last night. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. I believe there is a maintenance mode which you can get into, which may give you more recovery options. YouView TV Ltd 2023. Any advice would be appreciated. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. IThanks for that, I'm surprised it lasted less than a year. Until I saw this thread, I was blaming that for this symptom. 17h07. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check here: https://community.bt.com/t5/notes/privatenotespage, on 15-12-2020 9h42. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. The broadband still keeps dropping. 04-04-2020 12h01. Thanks, are you saying that you think the hard disk has died then? Very happy. 04:00 PM. All rights reserved. 14-12-2020 Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. YouView TV Ltd 2023. Glad our loyalty colleagues were able to help. We use cookies on our website. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? 14-12-2020 06-05-2019 I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. 24-04-2019 Welcome to the Digital Spy forums. Myview recordings and scheduled does the same. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 25-04-2019 A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Go to the main menu by pressing the blue Home (or YouView) button on your remote. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. (As fine as they ever do on my poor internet connection lol). 04-04-2020 Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. 20h56. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Maintenance mode is used to recover your box when something has gone wrong with it. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Ive done a factory reset to no avail, any ideas? Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Only change is that I had to switch channels on broadband recently. With regards to the non loading, this is normally a sign of a catastrophic failure. 22h00, on 23-04-2019 Re: YouView+ UHD box stuck loading and needs full factory reset. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. All Rights Reserved. Humax say that the failure rate is within industry norms, but they would, wouldn't they. It is strange because the catch up players work fine. Hello. Select Update Software. There are various different levels of reset modes 2 (factory reset keeping recordings) . on If you want to continue, just enter the numbers shown on the screen . I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Turn the power on using the switch found on the back of yourbox. Sign in or register to get started. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. on Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 17h05 Unplug and reconnect power to yourbox. The Ethernet cable is securely connected to the Ethernet port. It looks like you're new here.
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