/Producer (Virginia IT Infrastructure Partnership) Supplemental Nutrition Assistance Program (SNAP) can be used like cash to buy eligible food items from authorized stream Learn how assistance benefits can work for individuals and families through the below programs: Financial assistance is provided to eligible families to help with the cost of child care so they can work or attend education programs, Low-income households may receive assistance with their energy bills, SNAP can be used like cash to buy eligible food items with an EBT card from authorized retailers, Provides financial assistance to eligible individuals with Supplemental Security Income (SSI) and other low-income individuals interested in residing in a Department of Social Services licensed assisted living facility or a local department of social services approved adult foster care home, TANF is designed to help needy families achieve self-sufficiency and Virginia receives block grants that fund these support programs. Then submit the Additional Person Single Page Supplement with your application. Enter User Name and your password will be e-mailed to you: Forgot User ID? 4 0 obj endobj Detailed information about Virginias Medicaid and FAMIS programs for children, pregnant women and adults as well as information about health insurance options available through the Federal Marketplace. Answer short questions and receive information on eligibility for benefits Renew benefits 12 0 obj First, try resetting the password for the account you use to sign in to VA.gov: Reset your password on the My HealtheVet website Reset your password on the DS Logon website Mail: Use the address on the letter we send asking for information. will return to normal amounts, without the additional allotment benefits. There must be a heating emergency, such as: For a complete list of eligibility requirements, refer to the manual below. Department of Medical Assistance Services. Mail or drop off a paper application to your local . <> Were here 24/7. The .gov means its official. [PDF]Nursingor Community Based Care Appendix F(English)[PDF]Nursingor Community Based Care Appendix F(Spanish). If you choose to provide an email address, an email with an account activation link will be sent to your email address. /Filter /FlateDecode You should keep the 1095 form with your tax records. signed and received by your local department. > Enter User Name and your password will be e-mailed to you: E-mail childcare.scholarship@dss.virginia.gov, An Agency of the Commonwealth of Virginia, Mandated Reporters - Training & Resources, Cash from Tax Refunds and Help for Filing Tax Returns, Supplemental Nutrition Assistance Program (SNAP), SNAP Employment & Training Program (SNAP E&T), WIC, Food Bank & Other Nutritional Assistance, Temporary Assistance for Needy Families (TANF), Substance Use Disorder Prevention and Recovery, Interstate Compact on Adoption & Medical Assistance (ICAMA), Interstate/Intercountry Placement of Children (ICPC), Education and Training Voucher (ETV) Program, Background Investigations - Adult Facilities, Background Investigations - Child Welfare Programs, Search for a Children's Residential Facility, Virginia Department of Social Services (VDSS). /MediaBox [.00 .00 595.00 842.00] More information about the programs Medicaid provides and relevant guidelines. 10 0 obj <>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <>>>/Type /Page >> endobj Answer short questions and receive information on eligibility for benefits, Submit a request to continue/renew benefits, Check the status of an application or get information about a case, Update or report information about a household, Provide an address to find the nearest local office, Receive job referrals and placements, referrals to trainings, and job search skill-building support. Applications for Temporary Assistance for Needy Families (TANF) or General Relief, are c&J0sB .2f#870bco4J>Qea_0$m7h"]El[:xVj7w ;7JjX3Y[^p5zuJ CommonHelp Authentication System Provide a New Password User Id: Enter New Password:* Your password must be between 8-16 characters and contain at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character such as ! Training Program (SNAPET), Virginia Department of Social Services (VDSS), Option 2: Bypass eligibility screening and submit an application manually. Virginia Medicaid: Visit Cover Virginia's website for more information on the return to normal enrollment that began in March 2023.File taxes for free to receive tax credits: go to VDSS for more info. Option 2: Call the Enterprise Customer Service Center at 1-855-635-4370 (Monday - Friday 7 am - 6 pm) to apply over the telephone. Access to your information is secured by use of a User ID and password. Dici;qnq?^cr"t(@D,l@%L0}2^SW~n/a8#[KL+///_>}F1"uuUX4i>|Gvtx*Pa /Title () You will have to create a CommonHelp account and apply for these programs to get a final decision about assistance, but we will help guide you through that process. SNAP Emergency Allotments were a temporary change to SNAP benefits that 9 0 obj 7 0 obj endobj 2 0 obj I received mail that I do not understand. /Count 1 The Commonwealth of Virginia will mail the 1095-B forms by January 31 of each year. This letter will let you know if you are eligible for Medicaid health coverage. You may need to print more pages if you are applying for Medicaid, FAMIS or Plan First for more than two people in your household. /Type /Pages An interview will be required unless you meet the conditions for a Learn more. HERE S WHAT YOU CAN DO ONLINE : LINK YOUR CASE www.commonhelp.virginia.gov x Create and/or enter User ID and password x Click on Manage my Account x Click on Case Association x Under Case Association enter and click LINK x Complete fields to verify identity to use the card. An Agency of the Commonwealth of Virginia, Supplemental Nutrition Assistance Program (SNAP), Mandated Reporters - Training & Resources, Cash from Tax Refunds and Help for Filing Tax Returns, SNAP Employment & Training Program (SNAP E&T), WIC, Food Bank & Other Nutritional Assistance, Temporary Assistance for Needy Families (TANF), Substance Use Disorder Prevention and Recovery, Interstate Compact on Adoption & Medical Assistance (ICAMA), Interstate/Intercountry Placement of Children (ICPC), Education and Training Voucher (ETV) Program, Background Investigations - Adult Facilities, Background Investigations - Child Welfare Programs, Search for a Children's Residential Facility, Screen for eligibility and/or apply online through endobj Contact the Enterprise Call Center at 855-635-4370. A manual application cannot be processed and is not considered complete until it is /Parent 2 0 R Please select the type of programs that you would like to see if you may be eligible to receive. You must complete the ABD-LTC Application Appendix D and the Application for Health Coverage & Help Paying Costs. We need to confirm your email address before we can give you access to your VA.gov account. /9df19641-a2b9-4462-a35f-41f2ae9c0540 11 0 R The Forgot User ID page is displayed. Instead, use the CommonHelp buttons at the bottom of each page. signed and received by your local department. Apply for Health Care Benefits Apply for All Benefit Programs Habla Espaol? CommonHelp Authentication System Reset Forgotten Password To reset your password, we need to verify your identity. Youll get an email from theaccount partneryou chose. apply for SNAP at the local Social Security office. Apply for VA health care, find out how to access services, and manage your health and benefits online. r2 &t x`(""^7_&;ttQu_(@s]EsZ7,'_eLc$0AmnDSBv`o~ANIHS]X,o5evcH+Dc&3F1i{2O$Q2)jWR ,SU@Q1`JciN0(r>^D$n8ZcxI_{t:YGg3gR&m;1 X rAL8\]lsDTF Vp7.GLet;$%iLS&B ,4%0RK$y$+I-3'ZSUJOG'O/1z? Federal government websites often end in .gov or .mil. New Health Coverage, Aged, Blind and Disabled (ABD), Plan First and Coverage for Former Foster Care Youth. << /Kids [4 0 R] Applications for Fuel, Crisis, and Cooling assistance are accepted at the local departments of social services. Spenddown works like an insurance policy deductible. CommonHelp is provided by the Virginia Department of Social Services. Youll geta unique codebytext messageorphone call,orthroughanother optionyou choose. >> 6 0 obj Who can help me with this? If youve taken these steps and still cant sign in, call us at 800-698-2411, and select 0 (TTY: 711). Fields marked * are required. If yougetthe message We're sorry. Forgotten User ID If you have forgotten your User ID, please enter the last 4 digits of the SSN, Date of Birth and the Card Number used during registration. E-mail childcare.scholarship@dss.virginia.gov Expenses CommonHelp Mission & Strategic Plan Org Chart Civil Rights Policy & Procedures Contact Us began in March 2020 due to the COVID-19 public health emergency. Check eligibility? BothLogin.govandID.me offer these benefits: Heres the difference between these 2 accounts: Multifactor authentication is an extra layer of protection on your account. Something went wrong on our end, takethese steps: If you've taken these steps still can't sign in, call us at 800-698-2411andselect 0 (TTY: 711). Help protect yourself against scam attempts. Depending on the browser you're using, you'll usually find this information in the Tools, Settings, or Preferences menu. Youll then enter that code to access your account. Federal Legal Base - Food and Nutrition Act of 2008, Federal Regulation Base - 7 CFR, 271 through 283. /Keywords () /Creator (Virginia IT Infrastructure Partnership) /Subtype /Form /be66f9e2-8701-4b5f-8127-279944a0a31a 9 0 R endobj Need assistance filling out this application? All Medicaid members should have a blue-and-white Virginia Medicaid ID card. DMAS - Department of Medical Assistance Services, Breast & Cervical Cancer Prevention and Treatment Act, Addiction and Recovery Treatment Services, Hospital Presumptive Eligibility Information, Early and Periodic Screening, Diagnostic and Treatment (EPSDT), Behavioral Health Service Utilization and Expenditures, Monthly Expenditure Reports of the Medicaid Program, Nursing Facility Value-Based Purchasing Program, Medicaid at a Glance by Congressional District, CHIP State Plan and Waiver-Related Documents, local Department of Social Services (DSS), | | s -w-po-ny | | | Deutsch | | Tagalog | Franais | | Igbo asusu | | | Espaol | | Ting Vit | Yorb, Call us at 1-855-242-8282 (TDD: 1-888-221-1590) to ask for a new card, Call us at 1-855-242-8282 (TDD: 1-888-221-1590) to ask for a replacement. <>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <<>>>>/Type /Page >> Contact the Enterprise Call Center at 855-635-4370. endstream Apply in one of these ways: Apply online at commonhelp.virginia.gov. You will have to create a CommonHelp account and apply for these programs to get a final decision about assistance, but we will help guide you through that process. The amount of the deductible is called the spenddown liability. Once medical bills are equal to or greater than the spenddown liability, the application will be re-evaluated for Medicaid eligibility. Please fill out all the information requested on this page. Childrens Health Insurance Program Advisory Committee (CHIPAC) advises onpolicies, operations, and outreach efforts for the Family Access to Medical Insurance Security (FAMIS) and childrens Medicaid programs. >> * @ # $ % ^ Re-enter New Password:* >> >> /Resources << Forgot Password? Call the Cover Virginia Call Center Monday through Friday, 8 a.m. to 7 p.m. and Saturday 9 a.m. to 12 p.m. at 833-5CALLVA (TDD: 1-888-221-1590). Please double-check your inbox and your spam folder. endobj Learn more. << CommonHelp lets you see if you are able to get help with: Children's Health Insurance (FAMIS/FAMIS Plus)), Medicare Part D Costs Savings Program (Medicaid for Medicare Beneficiaries. Please take time to set it up now. Virginia Medicaid will soon return to normal enrollment processes. <> stream <> x^][sgU?>LbU=}Mg5YW*Dk]}9kPp }b|_ :1h21Z|],[$/.gwxbB_(}.2/KstNn>. Learn more about this new program. 8 0 obj Applications are accepted from the second Tuesday in October until Monday, November 14, 2022. An interview will be required unless you meet the conditions for a. If you've taken these steps still can't sign in,call us at 800-698-2411 and select 0 (TTY: 711). Virginia Medicaid: Visit Cover Virginia's website for more information on the return to normal enrollment that began in March 2023.File taxes for free to receive tax credits: go to VDSS for more info. Where can I update my member information? /Type /Page % You can report suspected fraud cases in two ways: Renew your health coverage or update your information. Forgotten User ID If you have forgotten your User ID, please enter the last 4 digits of the SSN, Date of Birth and the Card Number used during registration. All answers and your question are NOT case sensitive. Fields marked * are required. << Find your local DSS office. You can choose to apply only for health care coverage or multiple benefit programs. This eligibility tool will take about 15 minutes and will ask you to tell us about the people in your home, the money you receive from a job or other places, your housing costs, medical bills, and child care expenses. endobj /Pages 2 0 R Get answers to your questions about signing in to VA.gov to manage your benefits and services online. /Count 1 You must also complete the Application for Health Coverage & Help Paying Costs. For questions, call Cover Virginia at833-5CALLVA. 600 East Broad StreetRichmondVirginia. /Parent 4 0 R <> <<>> CommonHelp is private and confidential. /Resources <<>> Check eligibility and apply for Medicaid using Virginia CommonHelp provided by the Virginia Department of Social Services. Cooling Assistance Applies to Cooling Utility Bills & Equipment. endobj If you donthave aconfirmation email, callusat800-698-2411, select 0 (TTY: 711). This screen is presented for the following reasons: You clicked the Forgot your password link You can send your information to Virginia Medicaid in one of these ways: You can scan and upload, attach electronic copies, or take a photo of your information and attach it to the email. www.commonhelp.virginia.gov SOCIAL SERVICES HAS GONE DIGITAL! You can contact Cover Virginia at 1-833-5CALLVA. Need help? Virginia Medicaid members will soon be part of Cardinal Care - a single system of care for all of our 2 million members. retailers. $.' 5 0 obj CompleteNursing or Community Based Care Appendix Fif you applied for health care coverage for someone who needs help with everyday things like bathing, dressing, walking or using the bathroom to live safely in the home. To learn more about how to appeal a decision, go to the Cover Virginia Appeals webpage. Option 3: Submit an application manually. Find steps you can take to get ready now. You should have a confirmation emailfrom theaccount partneryou chose(eitherLogin.govorID.me). CompleteMedically Needy Spenddown Appendix Eif you applied for health care coverage for someone who is medically needy, but has income greater than the Medicaid limit and wants to be evaluated for a spenddown based on income, resources, and medical expenses. The Commonwealth will also send this information directly to the IRS. You can call Member Services at the phone number on the back of your ID card to ask about how to contact your provider. An official website of the United States government. CommonHelp is a quick and easy resource for people who live in Virginia to check the status of their benefits, report changes to their status, and find out if they may be eligible to receive the following: Low or no-cost health care Help with buying prescription drugs Help with paying for child care Home energy assistance Help with buying food [,/r+UL. ] }!M3R1eM-(Ga-F?w @c]5nLvV2Mg)_)5 . How do I contact my health care provider? Each time you signin toa VA website or app, youll use multifactor authentication to verify youre you. the account each time eligible food items are purchased. /Contents [6 0 R] To be eligible, households must have a heating or cooling expense and gross monthly income may not exceed 150 percent of the federal poverty level. Medicaid Managed Care, Dual Special Needs Plans and Virginia Medicaid Preferred Drug List (PDL) Fee-for-Service. Virginia offers several health coverage programs for qualifying pregnant and postpartum women: Medicaid for Pregnant Women, FAMIS MOMS, and FAMIS Prenatal Coverage. Regular annual renewals are on hold to make sure people have health coverage during the COVID emergency. Please note the following: endobj endobj An Agency of the Commonwealth of Virginia, Mandated Reporters - Training & Resources, Cash from Tax Refunds and Help for Filing Tax Returns, Supplemental Nutrition Assistance Program (SNAP), SNAP Employment & Training Program (SNAP E&T), WIC, Food Bank & Other Nutritional Assistance, Temporary Assistance for Needy Families (TANF), Substance Use Disorder Prevention and Recovery, Interstate Compact on Adoption & Medical Assistance (ICAMA), Interstate/Intercountry Placement of Children (ICPC), Education and Training Voucher (ETV) Program, Background Investigations - Adult Facilities, Background Investigations - Child Welfare Programs, Search for a Children's Residential Facility, Screen for eligibility and/or apply online through CommonHelp, Energy Assistance Program Information Sheet, Energy Assistance Program Information Sheet (Spanish), Virginia Department of Social Services (VDSS), Equipment-related assistance & security deposits - November 1 through March 15, Heating fuel & utility bills (primary heat expense) - First workday in January through March 15, Heating equipment - repair or replacement, Heating equipment - supplemental (example: fuel tanks), For details and a complete list of assistance available, refer to the manual below. Check eligibility? When you apply, you will need this information: If you need help with your application, find anApplication Assister. <>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <<>>>>/Type /Page >> Information for Commonwealth Coordinated Care Plus (CCC Plus) and Medallion 4.0 Managed Care Programs. 2 0 obj Also complete Appendix F if a doctor or nurse has told the person applying that they have a physical disability, chronic (long-term) disease, mental or emotional illness, or addiction disorder. the February 2023 issuance. %PDF-1.4 >> /24bb9305-1c47-4a60-9172-041025eff842 13 0 R Call the Fraud and Abuse Referral Hotline at 1-866-486-1971. Learn how assistance benefits can work for individuals and families through the below programs: Financial assistance is provided to eligible families to help with the cost of child care so they can work or attend education programs, Low-income households may receive assistance with their energy bills, SNAP can be used like cash to buy eligible food items with an EBT card from authorized retailers, Provides financial assistance to eligible individuals with Supplemental Security Income (SSI) and other low-income individuals interested in residing in a Department of Social Services licensed assisted living facility or a local department of social services approved adult foster care home, TANF is designed to help needy families achieve self-sufficiency and Virginia receives block grants that fund these support programs. /ProcSet [/PDF /ImageB /ImageC /ImageI /Text] /Annots [8 0 R] %Gk4`z qzr@p2dN@@zd_%L@*Ho (c5C8'#l27 f!#8h3-j7 gl9GsFgq,%{?/u/ 8NO-wMVNj' +"! Benefits and Services available to Medicaid Members. 1 0 obj Apply for Health Care Benefits Apply for All Benefit Programs Habla Espaol? Ready to get started? Answer short questions and receive information on eligibility for benefits Renew benefits stream 1 0 obj If you are in fee-for-service, this is your only card. Programs and Services for Medicaid Members. You can order a new Medicaid ID card and receive it within 10 days. "Application for Benefits" from the forms section on this page and return it to your. Providing a formal method for enrollees voices to be included in the DMAS decision-making process. If you want to apply online for only Health Care Coverage, then click here or call 1-855-242-8282. You can find information on how to update your member information online on the Cover Virginia website. 7 0 obj <>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <>>>/Type /Page >> A secret Personal Identification Number (PIN) is required <> stream The USDA has temporarily expanded SNAP eligibility for students enrolled at least Applications for Temporary Assistance for Needy Families (TANF) or General Relief, are Cover Virginia can answer questions about your Virginia 1095-B form for Medicaid and FAMIS coverage. << /ProcSet [/PDF /ImageB /ImageC /ImageI /Text] When you are finished, we will tell you if you qualify for programs like SNAP (Supplemental Nutrition Assistance Program), Health Care Coverage (Medicaid/FAMIS), Child Care, TANF (Temporary Assistance for Needy Families) and Energy Assistance. You can sign in to VA.gov with any of these 4 accounts: If you dont have an account, you can createonewithLogin.govorID.menow. Starting soon, some Medicaid members will receive new ID cards with the Cardinal Care logo. >> 14 0 obj Virginia Section 1115 demonstrations and waiver authorities in section 1915 of the Social Security Act. <> If you forget your password, CommonHelp can email you a temporary password. <>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <<>>>>/Type /Page >> /22859421-af25-4288-bf27-d11f98809e62 10 0 R 600 East Broad StreetRichmondVirginia. 23219For Medicaid EnrollmentWeb: www.coverva.orgTel: 1-833-5CALLVATDD: 1-888-221-1590. If you do not have an account or need to change your password, click on "Create User Account." You must: Have an EBT Card Create a User ID Create a Password VA EBT CUSTOMER SERVICE: SNAP 1-866-281-2448 Misuse of Your Snap Benefits is a Violation of State and Federal Laws. 5 0 obj Ready to get started? Welcome to CommonHelp A guide for navigating and applying for assistance Get Started Learn More Need help? /Length 175 A SNAP account is established for eligible households and automatic deposits are made into the account each month. Department of Medical Assistance Services, DMAS - Department of Medical Assistance Services, Breast & Cervical Cancer Prevention and Treatment Act, Addiction and Recovery Treatment Services, Hospital Presumptive Eligibility Information, Early and Periodic Screening, Diagnostic and Treatment (EPSDT), Behavioral Health Service Utilization and Expenditures, Monthly Expenditure Reports of the Medicaid Program, Nursing Facility Value-Based Purchasing Program, Medicaid at a Glance by Congressional District, CHIP State Plan and Waiver-Related Documents, Nursingor Community Based Care Appendix F, ursingor Community Based Care Appendix F, | | s -w-po-ny | | | Deutsch | | Tagalog | Franais | | Igbo asusu | | | Espaol | | Ting Vit | Yorb, Call the Cover Virginia Call Center Monday through Friday, 8 a.m. to 7 p.m. and Saturday 9 a.m. to 12 p.m. at, Apply online at the Health Insurance Marketplace at, Mail or drop off apaper application to your local Department of Social Services (DSS) ([PDF], If you also want to apply for other benefits, you can apply online at, Social Security numbers (or document numbers for any legal immigrants who need insurance), Employer and income information for everyone in your family (for example, from paystubs, W-2 forms, or wage and tax statements), Policy numbers for any current health insurance, Information about any job-related health insurance available to your family. The EAP consists of four components: Fuel Assistance, Crisis Assistance, Cooling Assistance and Weatherization Assistance. [PDF]Medically Needy Spenddown Appendix E(English)[PDF]Medically Needy Spenddown Appendix E(Spanish). To access the account, they will also receive an EBT Card, which will debit Only full benefit Medicaid and FAMIS members will receive the 1095-B tax form. /ExtGState << [PDF]Additional Person Single Page Supplement(English)[PDF]Additional Person Single Page Supplement(Spanish). 6 0 obj Information on how to apply for Medicaid in Virginia. The Department of Medical Assistance Services (DMAS) is hosting a series of public webinars to discuss topics related to language and disability access. >> Login.govandID.mehelp us provide this service securely. If all members have applied for or get Supplemental Security Income (SSI), you may also Find out more about how this website uses cookies to enhance your browsing experience. Youll do this using a device that only you should have, such as your mobile phone. To make sure you get information when renewals start again, please update your contact information on commonhelp.virginia.gov. /ac317dda-8763-429e-a572-228d008bc7f9 14 0 R Apply Online Using CommonHelp Reporting Fraud Call (800) 552-3431 or Contact your Local Department of Social Services The Virginia Energy Assistance Program (EAP) assists low-income households in meeting their immediate home energy needs. /BBox [.00 .00 816.00 1056.00] Fill out an "Application for Benefits" from the forms section on this page and return it to your local department of social services. Sign in with a Sign-In Partner (My HealtheVet Premium, DS Logon Premium or ID.me) by upgrading your My HealtheVet Advanced account to Premium. Depending on your browser, you'll find this information referred to as Browsing Data, Browsing History, or Website Data.. /dc77f856-9be2-4cdc-835b-bee28474f586 7 0 R x}Rn0A()5tNA$-H]Tb%(5?GIp-Z P2h FKjX(E endobj To cancel your Medicaid or Family Access to Medical Insurance Security (FAMIS) coverage, submit a request in writing to your local Department of Social Services (DSS). Use this number if you ever need to call by phone or stop by an office to discuss your application. /Author (Caitlin Anne Mackay) Your answers to all secret questions must be at least 2 characters long whereas your question at the bottom must be at least 10 characters. Search for providers using Name, Provider Type, Language or Location, and access tools for searching for Dental Providers. It may take up to 45 days to get a decision on your application. %PDF-1.3 considered an application for SNAP, unless you request otherwise. A manual application cannot be processed and is not considered complete until it is endobj Need help? Virginia Medicaid encourages everyone to report all suspected cases of Medicaid fraud and abuse. Need assistance filling out this application? >> Fill out the appropriate application below and return it to your, Household applying must be responsible for heating costs, Air conditioning unit (window) - purchase and install, Air conditioning unit (central) - repair air conditioning unit or heat pump, Electric bill - operate cooling equipment, Household must include one vulnerable individual age 60 or older, disabled or under age six, Federal Legal Base - Energy Policy Act of 2005, Public Law 109 - 58, Federal Regulations Base - 45 CFR Part 96 Subparts A - F and H. Crisis Assistance Applies to Heating Emergencies, Fuel Assistance Offsets Heating Fuel Costs. c. I never received a card. You can create either of these free accounts to sign into VA.gov. JFIF C apply for SNAP at the local Social Security office. Information you enter online into CommonHelp is protected. endobj The Department of Medical Assistance Services (DMAS) provides free aids and language services to people with disabilities and individuals whose primary language is not English. This way, even if someone were to guess or steal your username and password, multifactor authentication can stop them from accessing your account. You can also use this page to find information about the benefit programs, partner agencies, and navigating CommonHelp.
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commonhelp va forgot user id 2023