I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. Do you think it was Hilton who redirected you? There is not such thing! Hotel Reservations Scam! At that point, as I needed to ensure that I had a room, I called to cancel. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you. I did not know their change of plans. My complaint though is with the reservation desk. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. I had the same experience with CCIHotel as others posting here. So basically this is a company who is stealing peoples money with no consequences. The $61.51 is listed as Tax Recovery Charges & Service Fees. CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. It looked very much like I was dealing with Days Inn. I then called CCI* Hotel Reservations several times and got nowhere. But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. Getting there starts here. Who knows.. postings without details are pointless. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. The people working at this company made a reservation for me in the WRONG area of the state of Ca. Called what I believed was direct to hotel, person on line acted as if I was speaking with the hotel. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. There was little he could do about it. You cannot add money to a transaction during or after payment submittal. Submit a complaint and get your issue resolved. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. My wife noticed the next day that the charge went from $112 to $156 which I had booked from Holiday Inn there would be no charge anyway if using points.Beware of Google and typing in Holiday inn, you may get this scam site. They got me for $781. I thought I was calling the hotel directly but unknowingly was redirected to a third party, CCI reservation. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. Also be sure you have your R# for the reservation or they refuse to talk to you. We ended up paying 20.00 more than the hotel would have charged. > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. Currently at a wait time of 24 minutes and it just disconnected. I was being evacuated from my home because of a fire. I did not call them directly, but thought I was calling the hotel myself. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. Share your photos and videos with others to prove the truth of your words. "What?" I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". We called immediately to cancel the reservation and were denied a refund. They need to be shut down from doing business ASAP! I made these reservations the evening of October 5, 2021. ComplaintsBoard.com is a leading complaint resolution website on the Internet. At no time did CCI mention a service fee. So, now Im paying for their mistake. This makes possible cancellations much easier. Why are they now showing up on my card? more, You seem to have JavaScript disabled. BEWARE, they may steal your money also and you cannot get them to give your money back! I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Hopefully someone will investigate and put a stop to them. Was browsing web for holiday Inn and by mistake opened phone number for CCI hotels. I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. They are a crap company, and there are many others out there as well. How do I get my money back. it sounds like you were searching and clicking and clicked on an Advertisement (for Getaroom/CCI) and you didnt notice or realise or see their name or look at the Terms and Conditions so didnt realise you were booking with them. Great scam site. I booked a room at Americas Best Value Inn in Tucson Arizona. We use cookies to improve your experience on our site and to show you personalised advertising. I did not realize I was booking through them. Booking.com: anyone managed to upgrade their Genius level? I booked two hotel rooms through CCI hotel reservations. I followed the instruction of the hotel and contacted CCI. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). What can be done to put this fraud out of business? I accidentally booked a hotel reservation through CCI, when I realized what happened and the added charges I tried to cancel. When the charge showed up on the credit card statement the total was way over the quoted room rate. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. He was most sympathetic, and he was familiar with guest experiences like ours. CCI still charged me over $224.00 for room reservations that we did not use. Since then the hotel has reversed the charge for which I'm thankful. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. When I complained to the hotel, the manager told me that he had received $53 reimbursement for the room. Then, summarizing the reservation, he said the charge would be $174.03. I tried 4-5 times. She thought she was booking at the hotel, but was actually looking at a simulated website. Do not use theese guys. Your bank or credit card company will not be able to do anything! When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. Make your reservations directly withthe hotel your staying with. CcI reservations did the same to us and worse! Made reservations through what I thought was the Hyatt web site direct for a convention in Aug In Phoenix AZ on 3-22-2021 @ 1:00pm. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. COUNTY OCCUPANCY TAX $6.29 This is the Better Business Bureau entry on this company. I responded back to CCI informing them I have disputed the charges with my credit card company. I reflagged it with my credit cared company. The site quoted me $181 per night and then charged me $365 per night. Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener Which I did. got the receipt from Fairfield for the same charges. total cost $281.89. I told the man at the hotel I would not be there, since I live in Modesto Ca. That was almost an extra night! This review was chosen algorithmically as the most valued customer feedback. What a dodgy lot and a first class CON. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! They refuse to let me talk to the proper department. The reservation for the Red Rood Inn, Greensboro NC for Aug 5 -7, 2022. The family was finally looking to travel after a long year with the pandemic. I was just scammed for sixty dollars by CCI Hot-Res through Getaroom. After entering all my credit card information and hitting 'Submit' the new total was around $150. Thank you for allowing us to service your inquiry, and we sincerely appreciate your business. I immediately call the customer service with CCI and they told me the extra amount was added after I submitted my payment for taxes & fees. That's why I believe so strongly that it's better to spend a few minutes or an hour looking into a company before handing money over. Trip Planning - How to Protect your Travel Plans. Buyer beware it's a scam and you get stuck with HUGE costs. Reservation #R2937669554 The room price was $125.80 On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. They came up in the top of google with a local business page. However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. I have reported this to the district attorney of Washington State. I called CCI and was on the phone with them for 3 hours off and on. This is totally misleading and overcharging any consumer . on 12/26/19 using a Discover card. However, he comped our breakfast. THis is exactly the same procedure we went through that we read in all the negative reviews. In the process of disputing the excessive charge! Used them to book a hotel and they never actually made the reservation. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. If however you were charged on your visa and the charge stands, and no reservation made then you should be able to now apply for a refund via your card provider for the non provision of a service/goods received. 1. CCI sent me a copy of their receipt. Disgusting. HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. Note, there may be applicable hotel charges if canceled past the cancellation deadline. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The hotel is fully booked, and you can't get any room there. I immedidately called my cc company to dispute the charges. Called the hotel back, and was told not to worry it was canceled on their end, and unless we sign for the room we will not be charged. Also be sure you have your R# for the reservation or they refuse to talk to you. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. Just a heads up for people if its not the name of the hotel you are looking to book and a local phone # do not contact themGUARANTEED You will be friggin scammed . Greenville , SC 29607 for the period July 6, 2023 to July 10, 2023. Found upon check-out that I had pre-paid. Looked up a hotel on line. This is the worst customer service ever!!! - Personal Finance Club Welcome to our customer reviews and complaints page for CCI Hotel Reservations. I booked a room for a business trip. [protected] was listed. I went back to the desk and explained the situation. That's an upcharge of about $100 -- WOW. estory Send email : Nov 29, 2018 . I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Doing the math, it appeared that our cost, with breakfast, was around $25. I spoke with Choice Hotel reservation line to book a room at the Sleep Inn & Suites in Upper Marlboro, Md. When I got to the motel, I was informed CCI declined my card. First time ever going online to book hotels and it will definitely be my last. This company is STEALING money! I called them within 15 minutes to cancel as I wont give business to misleading companies. My refund will be $219.12. I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. I was charged $214.00, for a room I never stayed in, and was told nothing in the area of San Francisco had any vacancies. I was advised that, due to the COVID19 pandemic, our event had been cancelled. although it looks Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). I was not notified the reservation was booked through a third party until I attempted to provide the tax exemption form to the Hotel clerk at the time off check in.
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