Multiple items may be sent in one package, as long as the return slips are included. When I asked them to provide me the email they sent - they went quiet. You will be paid out after the item sells if it is not returned for the second time. You will receive the tracking information in your email and your Orders section on the website. Please reach out to verabradley@thredup.com. . I want a a refund or my shoes! Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. Our inventory is constantly changing because we receive items from our customers closets. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The 14-day timeframe starts when an item is delivered, not the order as a whole. If you decide an item isn't the right fit for you, visit our returns page to process your request. Our Customer Service team would be happy to assist you. Promotions, new products and sales. A long registered date for thredup.com can be seen as a positive aspect for thredUP as it indicates a commitment to maintaining the website and its domain name for a long period of time. All denim collected at stores will be recycled through Cotton's Blue Jeans Go Green program or resold through Madewell Forever or thredUP.com. You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. Please note that we are unable to create prepaid labels for Alaska, Hawaii, Puerto Rico. Please visit our Returns page to process your return. We currently only ship to the United States. Can I change the shipping address on my order? Funds converted to gift card without my knowledge. Then they answered the first. Place the shipping label on the box or bag and drop it off with FedEx or USPS. Please reach out to oakandfort@thredUP.com with your order number to request a cancellation. Get a D&B Hoovers Free Trial. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Interesting that most of the bags that are missing are the very ones that had new items in them or really expensive items. Waiting in line to get coffee, on your lunch break, relaxing on the couch, no matter where you are, you can find beautiful pieces that will complement your wardrobe perfectly. We do not have access to detailed information, but the reasons provided were: Some value brands are ineligible for a payout, but you can still send them in. Your refund will be issued to your original form of payment. Reach out to us atverabradley@thredUP.com. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. We will keep you updated every step of the way via email. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Ive tried to contact ThreadUp several times and have received no answer. See a list of ineligible brandshere. Note that a shipping return fee of $5.99 will be deducted from your refund. I wear a size 11, but frequently buy size 12 if I think they may run smaller and being made and purchased directly from China, I ordered them thinking, at the least they will be a size 11. However ComplaintsBoard has detected that: I second your complaint, I would like to talk with a customer service Umm..You must work for them. If you have additional questions, reach out to verabradley@thredup.com. Once an order has been processed, the shipping address cannot be changed. You can see where your item is being shipped from in the Shipping Location section of the item details page. We list new items every hour, so check the site often to find your perfect match! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! Yes, I did have my bank investigate and was informed that Thred Up denied any of this happening. I went to cash out and was shocked to see my balance of over 1k had disappeared. I am out a measly $20, but for me it's the principle. It takes approximately 1-2 business days to process your order. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). There is no time period in which you have to spend yourNATION LTD credit as it has no expiration date. I returned them the next day and was charged $2 each as a "restocking fee". * We welcome you to send back multiple returns in one package, as long as the return slips are all included. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. I feel they grew too large to handle the amount of clothes coming in and their customer service definitely got worse. Once an order has been placed, we cannot change the chosen payment method. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pacsun@thredup.com. You can earn 4%- 56% of the estimated resale value of the listed items per kit. That's a rather high free-shipping threshold, compared to other clothing retailers. Multiple items may be sent in one package, as long as the return slips are included. Read More TDUP Stock News Headlines It takes approximately 1-2 business days to process your order. I never received any emails from them as they stated they sent emails letting me know my money was being converted. thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577. Youll receive an email confirmation once your kit is activated. Your return has been processed. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. There's no charge for physical Clean Out Kits or digital labels and both are free to return. I wanted to talk to a service agent about this and have tried contacting them multiple times. This is what they sent; Some value brands are ineligible for a payout, but you can still send them in. The only outcome I would want is full refund in it's entirety. Said it was delivered on Aug 31at 2:53pm. I have no gift card and no money now. Please note that changes made to your shipping address will not apply to orders already placed. (see attached photo) Original order # XHP741U515K9 purchase delivered May 2022 (see attached photo). Each item has a 14-day return window. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. thredUP is a fashion resale platform founded in 2009 by James Reinhart. Once a package is shipped, the shipping address cannot be changed. Yes. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. Unfortunately Madewell Forever gift cards are not available at this time. Desired outcome: I combed through their website and there is NO mention of this policy. We currently only ship to the United States. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? Directly to your inbox. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). With an OAK + FORT Clean Out Kit, youll also earn an extra 15% bonus on your payout! When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. Type in your activation code (bag number) or the tracking number for your kit on the activation page. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). We list new items every hour, so check the site often to find your perfect match! Higher-end brands get you a higher percentage of the payout. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. Once shipped, you should receive it in 3-8 business days. Multiple items may be sent in one package, as long as the return slips are included. thredUP has resolved 2 complaints. What items can I send in a Clean Out Kit? Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Lisa Katz Please note that all Madewell Forever customer service questions will be handled via this email. See a list of ineligible brands here. Overall, I got an average of 50 cents per item. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. *$20 discount valid on purchase of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Madewell's denim upcycling program. If the estimated delivery time frame for your package has passed, please contact verabradley@thredUP.com. Just visit the ThredUP website and place your order. polarnopyretusa.com. These reviews may indicate issues with the company's products, services, or customer support. Dont forget to check this page as often as possible to find the best Thredup coupon codes and Thredup discount codes! We looked up thredUP and found that the website is receiving a high amount of traffic. I checked the address and even walked to several neighbors homes. You can drop your bag or box off at any USPS or FedEx location. Yes. Once shipped, you should receive it in 3-8 business days. These boots were worn only twice and were in pristine condition. If you have additional questions, reach out to madewellforever@thredup.com for support. Multiple items may be sent in one package, as long as the return slips are included. Desired outcome: If you arent completely in love with your pieces, or they dont fit quite like how you imagined, you can contact Thredup customer service to start your returns process. We do the rest! Athleta is partnering with thredUP to allow customers to turn their gently used clothes intoAthleta shopping credit. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). There is no one to hold these thieves accountable or get reimbursed for the items they claim would not sell. To update your shipping address, visit the My Account Details section of your Account tab. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Customer Support" Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Our inventory is constantly changing because we receive items from our customers closets. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. OAK + FORT is partnering with thredUP to allow customers to turn their gently used clothes into OAK + FORT shopping credit. All Rights Reserved. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. You can return your items within 14 days of the delivery. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. PacSun is partnering with thredUP to allow customers to turn their gently used clothes intoPacSun shopping credit. Please reach out to oakandfort@thredUP.com with your order number. Desired outcome: We list new items every hour, so check the site often to find your perfect match! Terms are subject to change. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. I need to up date my email @phone number I have been lock out, I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number. Once processed, it may take your bank up to 7 business days to credit the refund to your account. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. These were brand new items from mid-range brands (think Madewell, BDG, etc.) I also made sure it was saved in my account. In these cases, we recommend establishing a mail forwarding address. If an item isn't returned within that 30-day listing window, youll earn Vera Bradley credit in 7-14 days for the items that sell. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. In these cases, we recommend establishing a mail forwarding address. My order was delivered, but on the threadup site it still shows as 'in transit'. Yes. I never got a refund so I checked the site. Once an order has been placed, we cannot change the chosen payment method. If you have additional questions, reach out to oakandfort@thredUP.com for support. Thank you for reaching out! Within 7-14 days, you will receive an email from Athleta explaining how to access the credit in your account. The 14-day timeframe starts when an item is delivered, not the order as a whole. Be sure to activate it here. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Product shipment, payment, communication, billing, and any kind of service-related complaint about thredUP can be filed via the specific thredUP complaint section. Returns must be sent back within 14 days of delivery. Unfortunately, expedited shipping is not available at this time. Our inventory is constantly changing because we receive items from our customers closets. Thank you for following up with us. Note that a shipping return fee of $5.99 will be deducted from your refund. with your order number, and well be happy to track your package. There is no phone number anywhere for Thred up. Plus, with this Thredup coupon, you can enjoy an extra 20% off at checkout! Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. First they gave me money they owed me, $10, by a code, accepted the two orders using that code, then promptly cancelled both orders within seconds. If the estimated delivery time frame for your package has passed, please contact oakandfort@thredUP.com with your order number, and well be happy to track your package. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. While these boxes are non-refundable, if you're okay with taking the gamble, you could come across brand new items with the tags still on for a fraction of the full price. Be sure to activate it. Items were unclean or stained ORDER #XHP741U5I5K9 View a complete list of eligible items here. Original shipping charge for returned items will not be refunded. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. Note that a shipping return fee of $5.99 will be deducted from your refund. thredUP is an online thrift fashion marketplace. If you choose Return Assurance, those fees will be automatically deducted from any earnings. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. They were worn twice so replacement value would be exactly what I paid for them. thredUP.comis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Please visit ourReturns pageto process your return. All Madewell Forever items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Having sold my fair share of clothes on ThredUp, I would not recommend it. If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. However, you can occasionally find Thredup coupons for free shipping with no minimum spend right here on Forbes. They were able to track the order but there is no refund or return record.. 1. Some value brands are ineligible for a payout, but you can still send them in. Return Processed by Thred up May 31, 2022. Once shipped, you should receive it in 3-8 business days. [protected] Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Users who wish to receive a commission from the sale of their items can either request a Standard Bag, which is free of charge and requires up to two weeks to be . thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Madewell credit is store credit and can be used to purchase any items in store or online at Madewell.com or via the Madewell app. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. I saw 2 items posted. Returns must be sent back within 14 days of delivery. with your bag number or kit tracking number and well activate the kit for you. Have limited signs of wear, including pilling, fading and shrinkage. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Vera Bradley credit is store credit and can be used to purchase any items in store or online at verabradley.com. Have a Clean Out Kit from a store? We currently only ship to the United States. Then it . The last box I sent in included a Burberry coat. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. You cannot return or get a refund for any final sale items. I purchased a pair of slides made in China and they were described as "44-45=12US women". You can drop your bag or box off at any USPS or FedEx location. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. Multiple items may be sent in one package, as long as the return slips are included. ComplaintsBoard.com is a leading complaint resolution website on the Internet. All returns must be postmarked within 14 days from the date of delivery of an item. You will receive notifications when we receive your bag, when your items are processed, and when you receive Vera Bradley credit. Final sale items are not returnabl 3. I shipped a whole bunch of clothing in a pristine Givenchy tote bag, and the tote bag was never listed for sale. We only accept online returns for OAK Renew items at this time. Have no damage, such as missing parts, rips, stains and odors. Items purchased with thredUP store credits will always be refunded back as store credits Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Get your next favorite article of clothing for a steal of a deal with up to 90% off the original market price. Desired outcome: If you have additional questions, reach out to pacsun@thredup.com for support. Now Im out $230+. My account is locked, @ need to up date [protected]@number my new email is josette [protected]@gamail.com my number is [protected] josette clark my Ole email was josette clark [protected]@ yahoo.com I don't have that anymore thanks. Use this comments board to leave complaints and reviews about thredUP. If you don't receive your order within 14 days, please reach out to oakandfort@thredUP.com. The refund will be credited to your original payment method. And one pair of pants had a cut at the bottom of the leg. Desired outcome: Easily send outbound and return packages directly through USPS. If your item is returned, it will be relisted and continue its consignment window. I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number, ThredUp terminated my account out of the blue for an order that I disputed in a prior bank account. They made sure no one would be able to tell. Please note that all Pre-Loved Pac customer service questions will be handled via this email. What happens to the pieces that arent listed on thredUP? Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Note: The time that an item is unavailable for purchase (e.g. You cannot return or get a refund for any final sale items. I ordered shoes a few weeks ago. I returned some items and Thred up processed the return, minus restocking fees and contacted me via email of the return amount and successful receipt. Thredup Selling Reviews. When I reached out to them via email they said they have a policy that after one year any money is converted to a gift card. Is this your company? Unfortunately, expedited shipping is not available at this time. Return authorization #5043206 May 30, 2022. We only accept online returns forMadewell Forever items at this time. Madewell stores are not accepting packages and all packages must be dropped off at any USPS or FedEx location. I may sell things here as I have a large store on a very popular online site but will NOT ever buy again as there is no recourse for not as described. Please visit ourReturns pageto process your return. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. thredUP Customer Support Rated Extremely Low. Returns must be sent back within 14 days of delivery. You can see where your item is being shipped from in the Shipping Location section of the item details page. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. My Hunter boots were not even listed, they were stolen the minute they arrived. Have no alterations, including cut off labels or missing size information. Desired outcome: See a list of ineligible brands here. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. In these cases, we recommend establishing amail forwarding address. i would like to talk to the customer service representative. until it's delivered, i cannot generate a return request. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Returns must be sent back within 14 days of delivery. Click Activate a Kit and youll be redirected to an activation page. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. You can return your items within 14 days of the delivery. International Order Tracking. Yes. Can I change the payment method on my order? The Donation Clean-Out Kit is what it sounds like. After it is received, it will take up to four weeks to process. I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. Once an order has been placed, we cannot change the chosen payment method. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. [protected]@yandex.com. Please note that all Vera Bradley Forever Favorites customer service questions will be handled via this email. Im sure they will be relisting the defective pair as well so as to sell to another sucker, assuming I ever do get the email. Thanks for all help, My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. Returns must be sent back within 14 days of delivery. Note that a shipping return fee of $5.99 will be deducted from your refund. What is your cancellation policy? So frustrating! If your order is arriving in multiple shipments, you may have different return windows. If you have additional questions, reach out to athleta@thredup.com for support. You will receive a notification from thredUP when your items are processed. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. We hope to expand to other states and countries in the future! Please email us atpacsun@thredup.com with your bag number or kit tracking number and well activate the kit for you. Buying (and wearing!) Please reach out toathleta@thredup.com with your order number. Once your order has been shipped, you will receive an email with tracking information. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to nationltd@thredup.com. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. 2023Forbes Media LLC. Items matched an overstocked category. And it was impossible to see this in any pictures by the way. 20 active Thredup promo codes and coupons. You will be paid out after the item sells if it is not returned for the second time. Within 7-14 days, you will receive an email from Vera Bradley explaining how to access the credit in your account. Free up space in your closet by filling any box or bag with gently used items you no longer wear, need, or love. Once processed, it may take your bank up to 7 business days to credit the refund to your account.
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