Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. A sub for discussing all things Depop. The best return or refund experience is avoiding one altogether. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. The best trick to selling fast with confidence is cross-listing. Open communication can lead to a swift resolution. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Listing Items on the Depop App. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. 1999-2023 PayPal, Inc. All rights reserved. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Please read rules before posting. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. How do you handle a customer requesting a refund? 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. Determine if the flaw or issue was something you missed, or happened after the item left your possession. Abusive behaviour or harassment toward other Depop users or staff. Besides contact details, the page also offers a brief overview of the app. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Non-material goods, such as event tickets. If you have questions, you can also message the seller to learn more. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Here are attributes to include in your listing: Secondhand shoppers are savvy. Depop Payments refunds Log in to the Depop app. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. How do I refund a buyer who paid with Depop Payments? Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. Select Selling > Refund Depop fee. Depop Ltd. Support. If you dont receive your money or goods youll have no cover and will be left out of pocket. Click the Refund this payment button that appears under the total. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Keep your cool and stay professional. However, all purchases done outside of this are at your own risk. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). My ad states "Try before you buy, Sold As Is, No Warranty. " In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Click the History subtab. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. We love it when our customers are happy with their items, but what do we do when they request a return or refund? i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. To send a full refund, follow the steps for Full refund. To avoid this happening, you can simply add a Top Up card. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. Meet-in-person transactions. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app If you paid by credit card and the issuing bank has initiated a chargeback. Always use tracked shipping and always share it with the buyer once available. I'm sure Depop will have that policy too good luck!! Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Follow these steps when you want to create a Depop listing. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Log into your PayPal account. So in the event of an item received but not as described dispute its always one persons word against anothers. Read our review of Vestiaire Collective, including authentication Is Etsy legit? PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. The buyer can then accept or reject your response. For purchases made via the main Buy button, Depop charges a 10% fee. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. If the flaw was something you missed you have options. Almost 10 thousand dollars! Please make sure you've read the community rules, and that your post follows our posting guidelines. Its that simple. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. He came to my house and tried out mower. Select the transaction you'd like to refund > tap Refund. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. Sometimes, unhappy customers want to reverse a PayPal transaction. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. However, it's important to note that Depop charges a higher fee. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. It all hangs on whether paypal agree that the transaction was unauthorised. I can affors to lose 100 percent of my sale. View solution in original post 1 Kudo Login to Reply or Kudo Find the payment you want to refund and click on the name of the payer. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. What if I Disagree With the Buyer? We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Answer: Verify the date of the Paypal transaction. When you make a purchase using links on our site, we may earn an affiliate commission. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. 5 months later I get an email where he wants a complete refund. This is a decent chunk of your overall profit, so it is worth keeping in mind. Using tracked shipping is a great way to create trust between you and the buyer. Its easy. About Depop. There are two ways to list items on Depop: Using the Depop app. 10 Great Marketplaces Every Reseller Should Consider. If they accept, the dispute will be closed. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! Select the transaction you'd like to refund > tap Refund. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Provide evidence that the claim is false and that you qualify for Depops seller protection. This makes it sound like they've probably deleted their paypal account too? Buyer Protection is not optional and is therefore charged on all purchases and sales. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. Include details about the productwhat was purchased, when, and what the price was. The app is popular in countries across Europe, such as France and the UK. Mention relevant aspects of the transaction such as dates and place of delivery. Remember to always keep buyer/seller communication on Depop. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? The full terms and conditions are covered in the eBay Money Back Guarantee policy. Ask for some feedback. Buyer asks for partial refund after 2 weeks. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. This application is not endorsed or certified by Kidizen, Inc. A week later they have opened a dispute saying this was an unauthorised payment? Vinted, on the other hand, came about in 2008 in Lithuania. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. Poshmark is a trademark of Poshmark, Inc. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". You lost any seller protection by sending to another address than the paypal registered address of the buyer. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. 98. Depop is like a hybrid of Instagram and ASOS marketplace. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. If they reject, the dispute will be escalated to the Depop Support Team. Readers like you help support MUO. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love.
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